Special Services

Notify them Service

“Notify Them” service was designed for YOU customers.
It allows subscribers of “Notify Them” service who received any calls while they were out of coverage area/not available, or their mobile is switched-off to automatically notify their callers of your availability once you are back to Network by SMS.
Once a subscriber gets back to the network, any subscriber called him will receive the following SMS message:

(The Number 73******* is now available.)

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This service will be free of charge for all YOU customers.

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You can activate YOU “Notify Them” service by dialling the code *135#

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To activate this service, subscriber should subscribe to super Clip service by diverting his calls to “779”.

Family and Friends

This serves allow prepaid and postpaid customers to choose 3 favorite numbers within the network and call them for 1 YER/minute

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To subscribe to this service Press: *554*1#

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To add a number to your favorite list Press: *554*2#

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To adjust a number of the current menu Press: *554*3#

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To check the numbers previously chosen Press: *554*4#

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To delete a number from the current menu Press: *554*5#

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To cancel subscription press: *554*6#

Virtual Top-Up (VTU) Service

You can top up your balance directly from any of YOU’s authorized dealers. The amount and the validity is based on the usual denominations.
The VTU service can be obtained via:

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All YOU branches.

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Banks (International Bank of Yemen, Yemen Kuwait Bank, kuraimi bank, Cac Bank, Saba Islamic Bank, Tadhamon Islamic Bank, Alamal Bank, Saba Card).

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Money Exchange Services (Swaid, Annajm, Almeraisi, Al-yabani, Alsaifi, Falcon).

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YOU App.

VIVO Service 

Buy credit and use it whenever you want!

With the “VIVO” service from YOU, you can buy smart charging cards.
When you purchase any of the VIVO categories, you will receive a text message with the details of your VIVO number, which contains the rechargeable password.
To add the rechargeable password, you can dial the following code: (from the left to the right)
*334* the rechargeable password#

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You can use it to top up your number or share it with whomever you want at any time and before the expiry date.

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The smart charging cards available categories are similar to the usual denominations ones.

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This service is available at all YOU branches and its authorized dealers.

Themar Service

This free service from YOU offers its customers the opportunity to accumulate points based on the percentage of calls and SMS messages made within the network during a period of six months. If the subscriber does not use them during the period of six months, all the points that were collected will be cancelled and start over to collect new points, which are explained as follows:
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Points will begin to be collected from the date of subscription to the Themar service.

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Subscriber will get a percentage ranging from (4% to 25%) based on the year of activation of the line.

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To subscribe to the service or inquire about your current Themar points or claim them call 111 and press 2 then press 4 and follow the instruction for free.

Call Forward Super Clip Service

This service allows the customer to divert calls to 119

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Out of coverage or switch off:**62*119#ok

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When Busy: **67*119#ok

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When no Answer: **61*119#ok

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To divert all calls: **21*119#ok

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To Cancel the divert: ##002#

Call waiting Service.

This service enables the customers to hold the recent call temporarily to make or receive another call.

How to operate this service:

 

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To activate the service: *43# OK

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To deactivate the service : #43# OK

Easy Answer

 

Auto responder service: This service is applied to answer the customer’s inquiries in Arabic and English instead of calling 111 .The customer send his inquiry via SMS to 111 for free, the answer will be sent via SMS from 111 at the same moment

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Send SMS to 111

Itemized Bill

This service is applied to allow the postpaid customers to get their invoices in detail via YOU CSCs (Customers Service center)

 

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The Monthly subscription is for 80 YR without taxes

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When requested 480 YR without taxes

YOUApp

Easier, Faster, Full Control, Closer

  • With YOUApp, all our services are in your hands. Manage your services with features that make your life easier
  • Our app gives you control and convenience you need, Securely access your account with your number and unique password, YOUApp allows you to manage your account from anywhere, bundle purchases, check your balances and bills, payment history, redeem Themar balances, Recharge and balance transfer, Special offers, locate the nearest CSP or POS , Check the Roaming available bundles and services, communicate with YOU support any time and many more features that make your life easier and serve your needs with just one click. 
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